| How do I make a hotel reservation? |
| Its simple, just click on the Book a Hotel button. You will then need to select the city, dates and number of rooms you want. Then you will get a list of available hotels, and you can reserve the property that best suits your needs. If you need any further information, you can always contact one of our specialist travel consultants on 01242 536900. |
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| You are based in the UK, I’m not. Can I still make a reservation? |
| Yes, we take bookings from people all over the world. However, if you call us our office hours are Monday to Friday 0900hrs to 1800hrs UK time! |
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| Can I make a reservation directly with the hotel? |
| You can, but the prices displayed on CityHotelsDirect are only available through us. If you make the hotel reservation directly, you will be charged 20% to 50% extra. You’ll also miss out on our Unique Customer Guarantee. |
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| What are the benefits of your Unique Customer Guarantee? |
| If provides you with total financial security and peace of mind. Click here for further information. |
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| Do you offer any hotel special offers or discount deals online? |
| Yes, where available we offer a full range of hotel special offers and discount deals online and through our call centre, which include many weekend and seasonal promotions. |
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| How frequently are the hotel prices updated on CityHotelsDirect? |
| The prices are updated daily and are the latest. Do visit regularly to see our Special Offers, as these do change on a regular basis. |
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| Are there any other charges I have to pay, other than what is shown on the booking price? |
| No, all prices on CityHotelsDirect are inclusive of taxes and service charges. However, some methods of payment do incur a handling charge of 2%, this will be confirmed at the time of booking. |
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| What if I am afraid of sending my credit card information on the net? |
| All credit card payments made through our payment gateway are completely secured. However, in the rare case of you not wanting to send your credit card information on the net, you can download the reservation form, print it, complete it in black ink and fax it to our central office in the UK on: +44 (0) 1242 536904. Remember, we won't be able to process your request without credit card information. Otherwise, you can always book over the telephone by calling 01242 536900. |
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| Is the reservation guaranteed? |
| Yes. After we send you the “Reservations Completed” email the room availability is confirmed and the hotel automatically receives your details. |
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| What happens if the hotel I am interested in is a Request Booking? |
| This is simple, just complete the reservation as usual. We will then request your rooms with the hotel, and get back to you within 48 hours. If the hotel is not available, we will suggest an alternative to you. If you are happy with this, we will then confirm the reservation. If you have any questions about this just give us a call. |
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| What if I want to cancel my reservation? |
| Please refer to our terms and conditions, and cancellation policy |
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| How do I amend my booking? |
| Please call us on 01242 536900. Please note an administration charge may apply – please see our terms and conditions for full details. |
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| What time can I check in at the hotel ? |
| Check in time at most hotels usually starts around 15:00 hrs onwards to allow the rooms to be cleaned and re-stocked after the previous occupant/s, but some hotels may allow you to check in earlier and most will let you leave your luggage at reception. |
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| What is the latest time that I can check out? |
Check out time is usually around 11:00 hrs, however, please ask your hotel as they may offer a late check out facility (this usually carries a small fee). Most hotels will allow you to leave your luggage at reception and collect it before leaving for the airport.
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| Why do some hotels require a credit card imprint on check-in? |
This is a standard requirement in most hotels worldwide and is only taken as a precaution, so as to guarantee payment of any incidental charges (such as telephone calls, room service etc.). But on check-out, the hotel will usually give you the option of paying by cash instead.
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| Will there be any additional charges for facilities at the hotel? |
Some hotels may levy daily or weekly charges for room safe's, air-conditioning or gym/leisure facilities.
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| Is there a special number that I can phone if there's a problem? |
Yes - we have a dedicated emergency telephone number to call out of hours and at weekends / holiday periods. The number will be on your “Reservation Completed” email.
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Where can I find details of travel advice?
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In the UK, the UK Foreign Office website is a useful source of further information: www.fco.gov.uk - for other countries, please consult their related site.
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